Information we collect
Delta Air Conditioning & Heating collects personal information you provide when you:
- Submit an enquiry or quote request through our website
- Complete a lead form on Facebook or Instagram (Meta)
- Contact us by phone, email, or in person
- Enter into an agreement for goods or services with us
This may include your name, phone number, email address, postal address, and details about the goods or services you’ve enquired about.
How we use your information
We use your information to:
- Prepare and provide quotes
- Contact you about your enquiry, including follow-ups and reminders
- Deliver and support the goods and services you’ve purchased
- Send you relevant offers or updates, where you’ve agreed to receive them
We do not sell or share your personal information with third parties for their own marketing purposes.
Cookies and online tracking
Our website uses cookies and similar tracking technologies, including Google Analytics, Google Ads, and Meta (Facebook/Instagram) Pixel. These tools help us understand how visitors use our website and measure the effectiveness of our advertising.
When you first visit our website, you’ll be asked to consent to the use of non-essential cookies via our cookie consent banner. You can update your preferences at any time through this tool, or manage cookies directly through your browser settings – though disabling cookies may affect how the website functions.
Google and Meta each have their own privacy policies governing how they handle this data:
Data storage and security
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored on secure third-party platforms (such as our customer management and email systems) that are themselves subject to appropriate security standards.
How long we keep your information
We retain personal information for as long as is necessary to fulfil the purposes it was collected for, or as required by law (including tax and consumer guarantee obligations), after which it is securely deleted or de-identified.
Access and correction
You may request access to, or correction of, the personal information we hold about you at any time by contacting us using the details below.